Refund policy

Refund Policy:

We offer a 100% satisfaction guarantee on all purchases including our fresh flowers and gorgeous balloons.

Due to the nature of our products, we do not offer any sort of returns or refunds for any of our flowers and/or balloons once they have been delivered or picked up.

Custom or Special Requests Orders (such as custom balloon designs or specific flower types) may not be returned, refundable, once an order is processed, confirmed, or has started.

For any modifications or changes to your order, please email us as soon as possible at sales@withbyan.com, 2-3 days before the delivery or pick up date

For any cancelations, please email us 48 hours before delivery or pick up date at sales@withlovebyan.com. 

If you experience any issues with your order, please call us at 905-270-4747 or email us at sales@withlovebyan.com.  We will be happy to assist you as soon as possible.

We want to ensure a very marvellous experience with you and we thank you for choosing With Love by Adriana & Nicole for your special moments!